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Resources Overview



Illinois based Management Consulting Company which provides advisory services customized to address strategy, process, and project management needs to leading IHOP franchisees.



Our services



Executive, Director of Ops, District Management, Auditor/Advisors, and Office Support

Human Resources evaluation, forms, training, and support

Assist and support implementation of IHOP Intiatives, Programs, & Measurements

OE, FSE, GIFT, Marketing, Training, Evaluations, A/B Status, etc

Support to improve Sales, Cost Controls, Food and Labor

Assist in reducing Waste, Theft, and Employee Productivity

Monitor CCTV, POS Audits, and Delaget reporting

Vendor support and assist with Facilities Management

Office administration and liaison with tax and legal professionals



Flipmeastack Support Team and Additional Resources



ROAD Forms and Procedures



LINKS to ROAD forms





Procedures for Transmittal

Weekly Invoice Transmittal

Weekly Transmittal


Use and follow ROAD forms as directed



ROAD FEd Ex Mail Bag - due to be sent out every Monday





Micros Reports:

Daily printout of Weekly Manager's Report (pages 1 and 2) with Deposits and CPO's filled in

Attach original deposit slip and receipt (copy must be retained at store)

Attach credit card settlement report

Attach original petty cash/CPO receipts with account codes written on receipt (copies must be retained at store)

Use pre-printed ROAD FedEx labels provided for mailbag - contact ROAD when you need replenishment 805-375-7575.

Retain top copy of FedEx label for tracking purposes.

Store Managers should not manage billing inquiries, sign any agreements, renewals, contracts, etc. with vendors. Forward calls and/or documents/vendors to the Flipmeastack office, not ROAD.


* Any delay in sending out your package must be reported to your DM or designated Flipmeastack representative



Paylocity Payroll Forms and Procedures



Links to Paylocity Forms





Payroll Procedures Presentation - Simplified Instructions

Paylocity Employee Setup Instructions

Paylocity/IHOP Detailed Instructions

Job Code Mapping

How to Change Employee Information to Multiple Jos & Pay Rates

Multiple Wage Rate Data Report (Share with ROAD)


Please note: Paylocity is the main payroll processor and ROAD works as a liaison in support. Contact your Flipmeastack DM/DO with further questions or inquiries.



Palocity's Website: https://access.paylocity.com/



Payroll Checklist





It is the GM's responsibility in checking the Micros system daily to insure ALL employees are clocking in/out accordingly, Server banking checked and verified, and hours and dollars are correct.


Any days off needs to be double-checked on your next scheduled shift. During vacation to be checked by MOD and verified by DM.


Payroll adjustments MUST be made prior to the payroll run on Monday.


GM's may only hand out checks after the approved check pickup. This MUST be posted: times/days and checks should NOT be released earlier (even if an employee does not work on the day they are to be handed out).

Paycheck Pick-Up Posting


ONLY GM's hand out the payroll and the payroll remains locked in the safe otherwise.


New Hire and Terminations: Information must completed on the Paylocity website prior to the payroll run (a payroll check will not be processed without this information).


REMINDER: NO employee is authorized to start any shifts until ALL their payroll and policy onboarding and orientation are completed.


Errors in payroll are costly and can be mitigated by taking precautionary steps in checking before processing



Payroll HR Requirements





ALL Pay Rate Change Requests must be submitted by PDF to hrsupport@flipmeastack.com


ALL PRC's must be approved by the franchisee of the independent IHOP location before being updated on the Paylocity website.


Pay Rate Change Request Form PDF

Pay Rate Change Request Form Word


Employee paychecks may not be cashed at the store level, nor may any manager cash the check on behalf of the employee.


Employee's are encouraged to sign their checks upon cashing to help alleviate any delay in check processing.


Payrolls received must first be checked by the GM prior to distribution and any discrepancies immediately reported to DM/DO of Flipmeastack.


Correction Form


Any person engaging in theft of payroll will be prosecuted.



Payroll HR Requirements of Separated Employees





All separated employees, whether quit or terminated, are required to be documented on a Franchise Warning/Separation Notice and removed from ROAD payroll, the Micros POS, Dine Academy, and Snagajob at the time of the employees separation.


Franchise Warning/Separation Notice Form PDF

Franchise Warning/Separation Notice Form Word


Date and reason for separation should be included in all areas. ALL employees must be marked as do not rehire at time of separation (even if left on good terms - you may note their job performance).


Potential rehires must be requested and approved first by the IHOP franchisee. Send your rehire requests to the HRsupport@flipmeastack.com email with explanation or rehire request. You will be notified in writing/email if the request has been approved.



HR RESOURCES



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HRsupport@flipmeastack.com



01



PAYLOCITY HR ONBOARDing



Section Coming Soon




02



HR New HIres / Onboarding



Section being updated soon


Please note: ALL New Hires information needs to accurately added in all systems at the time of hire. Their name MUST match everywhere (Complete legal name required on application, POS, Dine Academy, and Paylocity - no variances, no nicknames).


ALL Onboarding docs, policies, HR Forms, orientation, and training must be completed by each and every employee, no exceptions.


All hired employees are responsible for completing their Paylocity account and will have access to their completed file, and personal payroll records at any time during employment.


No employee or manager is authorized to set up or configure another persons account, nor maintain an employees login or password. Assistance may be offered for clarification purposes, but the employee is solely responsible for their accounts and onboarding policies.

If an employee loses their password or email, they can reset their password through the websites to resolve or contact their GM for reset.


Please note: Policies may be updated from time to time and IHOP employees will be required to update their file.



03



HR Warning Notices / Separation



The following MUST be completed and scanned as a PDF and emailed (or faxed as a backup option) to HRsupport@flipmeastack.com the same day as issuance:


Franchise Employee: Warning Notice / Separation PDF Franchise Employee: Warning Notice / Separation Word


A Franchise warning notice/Separation form is required for ALL employees who are issued a written warning or ANY employee that separates employment for any reason (terminated or quit)

Warnings should be utilized as a tool of documenting discussions to improve behaviors.



GM's are required to follow the correct procedure when issuing written warnings:


Protocol for Issuing Written Warnings, Separation Notices, and Terminations




04



HR UIA CLAIMS



UIA - Unemployment Insurance Agency claims require the GM's attention to complete for accuracy. You know the status of that employee and their behaviors so your feedback is invaluable.

Complete any and all requested information for UIA claims.

Include employee name on every page submitted (and number pages).

Be as detailed and neat as possible in your response, use pen, not pencil.

Include supporting applicable documentation: Statements, short, but clearly defined explanations, applicable employee’s signed policies, warning notices, payroll records, computer reports, etc. where applicable.


If employee still is working and applying for or collecting unemployment for limited or reduced hours and hours were available to employee and employee denied them, please report this to UIA in detail.


Submit completed forms directly to UIA office by faxing your response to number noted on claim form.

Respond to UIA asap and confirm all fax pages went through by printing up confirmation page (set Fax to auto report).

Upload by scanning as a PDF all submitted UIA forms, fax confirmation page, and supporting documentation to the employees digital file on Paylocity under their Employment - Documents - Add Document tabs.

Otherwise you are required to submit your completed response with all pages and confirmation fax page by scanning documents as a PDF and email HRsupport@flipmeastack.com and copy your DM/DO.

Please do not register for an UIA account online. However, if available to submit without registering, you may submit your reply to UIA by using your provided Flipmeastack email, as long as you copy your DM and HRSupport@flipmeastack.com.

Sometimes UIA Claim forms show the office mailing address as the business address. It is ok to correct this information to the IHOP location address, but please do not change the mailing address., it must remain: PO Box 7507 Prospect Heights, IL 60070



05



HR Training and Harassment Investigation



Additional HR Resources and Forms for Client IHOP GM's:


Sexual Harassment Investigation Training

Sign-off Sheet for Review of Problem Resolution Policy/Contacts Excel

Sign-off Sheet for Review of Sexual Harassment and Diversity Policy/Contacts Excel

Harassment Interview Form

Problem Resolution Investigation Form

IHOP Dine Academy Training


Toll-Free number for complaints of Harassment/Discrimination:

Flipmeastack HR line for IHOP Client Employees:

1-855-569-4467 (1-855-5MY-IHOP) Ext #3

Email: contact55-report@yahoo.com or HRSupport@flipmeastack.com


All complaints are taken seriously and investigated by a designated Flipmeastack representative.



WorkStream Kickoff Training



Click on the link below to the WorkStream training video


WorkStream Training Video

Legal disclaimer



Contents on this domain may be privileged. Any forms or attachments are confidential and are only for the use of companies/clients Flipmeastack is contracted with. You may not use, copy, or disclose the attachments without the express written consent of Flipmeastack. Flipmeastack is an independent consulting company and is not affiliated with the companies, corporations, or franchisee/franchisors it provides consulting services to. Flipmeastack disavows any intention to create an agreement by visiting or utilizing this domain.

If you are interested in obtaining services from Flipmeastack, please contact us.



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Note to Client IHOP GM's:



You or your team may have suggestions, ideas, and the best of intentions in regards to policies, postings, operations, vendors, and procedures.
It is encouraged that you first share these ideas and BDP's (Best Demonstrated Practices).
It is up to the IHOP Franchisee/Franchisor to make these decisions, so you will need authorization before implementing any changes.
There are reasons protocols are put into place which you may or may not be aware of.
Therefore, any ideas, BDP's, corrections, changes, modifications, implementations to policies, protocols, operations, procedures, vendors, and postings must first be reviewed and approved by your individual Franchisee of your IHOP Company/Corporation.
In order to do so, any requests must be submitted to the Flipmeastack office in writing, which will be shared and reviewed by the franchisee/corporate officer of record. If approved, you will be notified in writing. Submit your request to officemanager@flipmeastack.com and copy your DM & DO.



Need MOre information?



For client stores, please contact your District Manager, Director of Operations, or Flipmeastack office with additional questions


Get in touch

P.O. Box 7507 - Prospect Heights, IL 60070



Flipmeastack